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Shipping Information for Ukraine
iHerb is a US company serving customers worldwide since 1996 and ships to over 150 different countries! All iHerb orders are shipped directly from our warehouses in California and Kentucky. Please see below information about the country selected.

Ukraine

General Information

  • Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
  • Please check with your local customs office in Ukraine to see if you can import the items, and if any additional licenses or permits are needed.


Customs Information

  • For information about customs, import duties, etc., visit: State Fiscal Service of Ukraine
  • A maximum of one order per day up to €150 is allowed to be imported into Ukraine. Please limit your orders to no more than one order every three days, as they may arrive at Customs on the same day. If the limit is exceeded, D&T will apply.
  • iHerb will not be liable for packaged held or confiscated by customs.


Shipping

  • Boxberry-Nova Poshta/DHL/Local Post: You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
  • Boxberry-Nova Poshta Pickup Point: Customers pick up their order at a Pickup Point by providing their passport. Storage period is ​14 ​days after order’s arrival to the selected P​ick Up Point​.
  • Boxberry-Nova Poshta Delivery: The order will be delivered to your door. Passport is required at the time of the delivery.
  • Boxberry-Nova Poshta Tracking: Please note, tracking will not be available for a few days after your order is placed due to the information exchange between the company and the delivery service. Your tracking number is the same as your order number, with a -0 at the end (ex. XXXXXXXX-0). Orders can be tracked on Boxberry site​, ​ by phone 0-800-500-609​ or on http://post-int.com/tracking/
  • DHL Express: Your order will be delivered from our warehouse to your door. Tracking number is provided. Suitable for orders weighing up to 68 kg (150 pounds); up to € 150. The delivery address and the recipient's name must be indicated in Latin letters. Delivery time is 5-10 working days.
  • Delivery by Local Post: Applies to orders valued up to $100.00 and weighing no more than 4 lbs (1.8kg). With this option, tracking is available up to destination country. Due to reduced access within the local postal network final mile delivery tracking will not be available. iHerb is striving towards better visibility with this option.


Contact Us

  • Click here to get connected with iHerb's customer service.

Need Help?

For any additional questions visit our Customer Service page.